U.K. deliveries will be sent by Royal Mail Special Delivery
Your order will be Trackable
European deliveries will be sent by Royal Mail International Tracked and Signed
Rest of the World deliveries will be sent by Royal Mail International Tracked
Postage and packaging prices will vary per product
Boyce PO Box 667 Brentford TW8 1BZ UK

Contact

Call: +44 (0)779 234 8088 or email: shop@boyce.io. Telephone lines open Monday to Friday 9am to 5pm.

Shipping

Boyce aims to ship your item within seven working days from receiving your order. You will receive an email confirmation when your item has been shipped. Our aim is to get your product to you as quickly as possible. 

U.K. deliveries will be sent by Royal Mail Special Delivery. Your order will be Trackable. European deliveries will be sent by Royal Mail International Tracked and Signed. Royal Mail will aim to deliver in 3-5 working days from dispatch. Rest of the World deliveries will be sent by Royal Mail International Tracked. Royal Mail will aim to deliver in 5-7 working days from dispatch. Postage and packaging prices will vary per product. 

Please Note: Purchased goods may be subject to local customs clearance, import duty, and other related charges on entry to the country of delivery. Customers are responsible for the settlement of these charges, they are not included in our shipping fees.

Returns

We have a Return and Refund policy that enables customers to change their mind about a piece of artwork and offers protection should the goods arrive in less than perfect condition. If for any reason your goods are damaged upon receipt, please contact us so we can rectify the situation. Please note that if you choose to return your artwork for any reason other than damaged goods, you will be asked to pay any shipping costs incurred. Please see our Terms & Conditions for further information.

Terms & Conditions

Our terms and conditions apply to all retail transactions and usage on the boyce.bigcartel.com website and are set out below. Nothing stated or implied in these terms and conditions shall affect the statutory rights of any customer. All other terms and conditions expressed or implied by statute or otherwise are excluded. Please read through these carefully before placing your order. Please also read our Privacy Policy section regarding personal information provided by you. By using our website, you are automatically bound to our terms and conditions. From time to time we may have to update our Terms and Conditions, please return to check on these from time to time as any such changes that we make are still bound to the user. Boyce is not liable if the website is unavailable at any time or for any period. boyce.bigcartel.com is intended to be used as a means of buying limited edition products.

Key definitions

“I”, “our”, “us”, “we” “the company”, “Boyce”, refer to the business, Boyce. “You”, “the user” refers to the person or persons using this website.

1. Orders

a. We undertake to supply authentic limited edition products as described on these web pages.

b. All orders for goods shall be deemed to be an offer by you the buyer to purchase goods pursuant to these terms and conditions.

c. You the buyer shall be responsible for ensuring the accuracy of the details provided on the order form. We are unable to accept an order unless all details requested on the order form have been entered correctly.

d. Upon placing an order we will advise you of the availability of the items ordered and the cost. You may cancel your order without any penalty should these costs be unacceptable.

e. We are entitled to refuse any order placed by you and will not be required to provide an explanation.

f. Where a Limited Edition print is sold out we will endeavour to obtain your order via the secondary market. If this price differs from that shown on the web site we will advise you prior to accepting your order.

2. Pricing

a. The price you the buyer pay is the price displayed on this website at the time we receive your order. However whilst we try to ensure that all prices on our website are accurate errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods you will receive a full refund.

b. Due to fluctuating market values especially on Limited Edition and Original items all prices are subject to change.

c. All goods offered for sale through our website are priced in Pounds Sterling (£).

d. Prices do not include postage and packing which will be charged as an additional cost on all orders. The cost to the destination country of your order will be shown on your order form prior to your committing to your purchase.

e. Customs and import duties are not included. The customer is responsible for payment of any such surcharges upon deliveries outside the United Kingdom.

f. We reserve the right by giving notice to you the buyer at any time before delivery to increase the price of your purchase due to any increase in the cost to us which is due to any factor beyond our control. In the unlikely event of there being such an increase in the price of the goods to you the buyer shall be entitled to cancel the order at any time before delivery. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods you will receive a full refund.

3. Payment

a. We take payment from your card at the time we receive your order once we have checked your card details and stock availability. Goods are subject to availability. In the event that we that we are unable to supply the goods we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

b. We employ PayPal and Stripe to process all debit, credit and charge card payments for customers. Both Paypal and Stripe are market leaders in secure online payment systems.

c. We accept the following credit / debit card payment via Paypal - Visa / Delta / Electron MasterCard / Eurocard Maestro and American Express. Debit cards that display a Visa or MasterCard logo are also accepted. Payments via Stripe accept Visa, MasterCard and American Express as well as Apple Pay.

d. Upon payment we will send you a receipted invoice by post or e-mail.

e. Title to the goods will pass to you the buyer on payment in full of the price of the goods.

f. Payment can be made by any method specified. We will take all reasonable precautions to keep the details of your order and payment secure but unless we are negligent we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

g. You the purchaser warrant that all the details provided on the order form for the purpose of purchasing the goods by credit/debit card you are using is your own and that there are sufficient funds and/or sufficient unused limit to cover the cost of the goods.

4. Delivery

a. The goods will be delivered to you the buyer at the address provided by you on the order form. We aim to despatch your items within 7 working days from authorised payment. Your will be informed by email when your item has been dispatched. If an item is not in stock we will advise you if the delay in shipping will exceed 10 days. If you have not received the item(s) within 2 days of the expected delivery date please advise us so that we can attempt to trace the parcel. All shipping / delivery charges are shown on your order form prior to your committing to your purchase. Overseas customers please refer to paragraph 2f. The risk in the goods shall pass to you upon such delivery taking place. Any dates quoted for delivery of the goods are approximate only and we shall not be liable for any delay in delivery however caused. We do make every effort to deliver goods within the estimated timescales.

b. On receiving your product, please take extra care when opening. Postal tubes are stapled shut for their security, you will need to carefully remove the staples with a small screwdriver taking extra care not to damage the tube or yourself.

5. Returns

a. Everything sold by Boyce has been carefully checked for quality and packed with extreme care. Sometimes however items are damaged during delivery or unacceptable in some other way and we will make every effort to rectify that situation.

b. When you receive your goods please check them immediately. Any damage must be notified to Boyce within 2 days of receipt of your order. You will need to return the product back to Boyce and we will then discuss with you the customer how to resolve the issue. If a replacement is not available you have the option of a full refund.

c. Where a limited edition print has sold out between despatch and return, a refund will have to be given. Goods that are unacceptable for any reason may be returned for a refund but you must contact us within 7 days of receipt if you wish to return the item.

d. Goods returned which are not defective or faulty will not be subject to a restocking charge. Goods must be returned in perfect condition as sold to warrant a full refund. You must only pay for all shipping costs. Where the order was framed to a moulding of your choice you will not receive any credit for your framing costs.

6. Your warranty

a. The details you supply may be stored on computer and used by Boyce to provide details of future releases, newsletters and other information relating to the sale of our products. If you do not wish to receive this marketing information please advise us in writing and we will remove your details from our database.

b. Your security and privacy are our priority. It is not our policy to disclose your email address or details to anyone.

Please see separate Privacy Policy for more details.

7. Why you can feel safe shopping on boyce.bigcartel.com

a. We have employed the services of PayPal, a secure payment service provider. This offers you the customer with a trusted and secure way to purchase online.

b. We only accept your purchasing information such as credit / debit card details through our secure server which ensures that any data sent to us is encrypted by our browser before being sent to us.

c. Many sites offer the opportunity to send details without encryption or don’t even offer an encryption facility at all. We won’t compromise your security and if your browser cannot communicate with us securely then unfortunately we cannot accept your order.

d. Any page providing secure mode to protect your information will display the locked padlock symbol.

e. All information gathered including any information given at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998. The information collected about you will be used firstly to enable us to process your order or enquiry and second to provide you with the best possible customer service. The information we hold will be kept secure and will be held in accordance with the law. You can check the information we hold about you by writing to the following address: PO Box 667 Brentford TW8 1BZ UK.

f. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be stored in accordance with our internal security policy and the law.

8. Intellectual property

a. The copyright of the material contained in this website and any trademarks, logos, graphics, videos, text, images,software used, photos and brands included in that material is owned by Boyce, its licensors or its artists. The user is not allowed to license any parts of the site to someone else or modify, copy, sell, download or use any parts of the site for your own commercial purposes without the written consent and permission of Boyce.

b. You may download or copy the content and other downloadable items displayed on the website subject to the condition that material may only be used for personal non-commercial purposes. Copying or storing the contents of this website other than for personal use is expressly prohibited.

c. If you require images for marketing or PR purposes, please email shop@boyce.io or request in writing to: PO Box 667 Brentford TW8 1BZ UK.

9. Website Accuracy

a. We will attempt to ensure that the information available on the website at any time is accurate. However we are not responsible for any errors or omissions. We will use all reasonable endeavours to correct errors and omissions as quickly as possible upon becoming aware or being notified of these.

b. Whilst we attempt to be as accurate as possible with the specifications of the product offered for sale we are not responsible for any inaccuracies. Where product has been misdescribed in error your consumer rights are fully resumed and you will be refunded in full where payment has already been received.

c. Boyce are not responsible for the security, content or terms and conditions of any other websites or third parties that we may provide links to, and these links are only provided for informational purposes. Boyce are not liable for any loss suffered as a result for visiting these sites.

10. Queries and Complaints

a. Whilst Boyce endeavour to handle all enquiries and fulfil all orders speedily effectively and accurately it is not possible to guarantee there will never be a problem. Should you have any complaints about our service please email shop@boyce.io or request in writing to: PO Box 667 Brentford TW8 1BZ UK.

b. Any complaints received will be acknowledged within five working days and you will be informed of a member of staff designated to deal with your complaint together with the steps we intend to take to resolve matters.

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

We do not guarantee that this website will be compatible with your personal computer and we accept no liability for any corruption or loss of data held on your personal computer or any liability for any other loss or damage of any kind caused to your personal computer resulting from use of this website.

11. Website Security

At Boyce we take security very seriously. If we have any reason to believe that a user is knowingly introducing viruses, Trojans, or other material that is malicious or technologically harmful, we will report the actions to the police.

12. Liability

Boyce provides information on their website on an ‘as if’ basis and we have no responsibility for the validity or accuracy of the information.

Boyce gives no promise or warranty regarding using the site and viewing and using its content. This includes any mistakes, or omissions that we have made. Boyce accepts no legal responsibility for any loss or damage suffered by a user, including money, profits, data or reputation.

Any reliance placed on the content of our website is at the users own risk.

This website is powered by BigCartel.

We recommend you print out a copy of these terms and conditions for your future reference. We also advise that you check them often to make sure that you are aware of any changes made.

Privacy Policy

The purpose of this policy is for the website boyce.bigcartel.com and served by Boyce whose office is at PO Box 667, Brentford, TW8 1BZ, UK, is to set out how we use the personal information we may acquire from and about you. By registering as a user of the services provided by Boyce and using the Company’s website generally, you agree to this use. We will comply with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) in relation to your data. In this policy, you will find information about what types of data we hold about you, how and why we collect it, how we use it, and how we keep it secure. This policy also outlines your rights and how you can exercise them, and how the law protects you. This policy should be read carefully and in conjunction with our Terms and Conditions which can be found on boyce.bigcartel.com or in hard format via written request to the Company’s office address. Boyce does not use cookies on its website.

Key definitions

“I”, “our”, “us”, “we” “the company”, “Boyce”, refer to the business, Boyce. “You”, “the user” refers to the person or persons using this website. GDPR means General Data Protection Regulation.

1. How we obtain your information

We will never buy or sell your data. We obtain your data through a variety of means, predominantly from yourself directly, either via written correspondence, web entries, face-to-face or by means of email or telephone contact. Certain data may be supplied to us by other customers, for example if we are asked to ship an item to a third-party address.

2. What information we hold

When you register and use this site you will be asked to provide certain information such as your contact details. We will use this data to fulfil our agreement with you. The data and information we hold and process about you consists of the following, if applicable:

Your name and contact details.

Your account information, including your username, password and preferences, if you have registered. This applies to each account you have registered for with us.

Your address book entries to include any shipping or billing address you provide.

Your historic orders and current shopping basket together with your payment information and payment history, including any returns.

Any correspondence between you and Boyce in any format.

3. What we do with your information and our legal basis for processing

We may use information that you provide or that is obtained by us, and may share this information with our third-party service partners:

To register you with our website and to administer our website service.

For assessment and analysis, e.g. market, customer and product analysis to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme. You may change your consent by adjusting the appropriate setting or informing us through our contact details in this policy.

To record your attendance of and interest in future product launches.

To provide shipping, packaging and delivery services.

For invoicing purposes – to invoice you in accordance with the goods and / or services rendered.

To report any potential insurance claims – these may include special categories of personal data; to discharge our legal obligations or to process and/or defend a claim.

For the supply of goods and services; to collect payments due from you and to make payments due to you.

We may also share information with relevant third parties in order to undertake credit checks to minimise our exposure to default, prevent fraud, and to comply with our legal obligations.

If we process any ‘special categories’ of personal data (for example any information relating to your health, religious beliefs, sexual orientation, etc), we will usually rely on receiving your specific consent at the time, unless there is otherwise a legal requirement for us to process such information.

4. Where your data is held

Boyce has in place appropriate security measures which ensures that hard copy personal data is kept in lockable storage and filing areas with controlled access. We also have a designated officer who is in charge of keeping all information safe both online and in hard copy form. These measures include:

Keeping all personal data in lockable storage with either key and/or number-lock-controlled access.

Storing and password-protecting all personal data held electronically on a server accessible only by relevant and pre-approved Boyce employees.

Placing any computers or terminals, that show personal data in a secure location, so that they are not visible except to authorised staff.

Ensuring that computer screens are not left unattended without a password protected lock-screen being used.

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. Due to the inherent security risks of providing information and dealing online, you will not hold us responsible for any breach of security unless due to our negligence or wilful default.

Please be aware that our website may link to other websites which may be viewed through our website. We are not responsible for the data policies or procedures and content of these linked websites.

5. How long we hold your data, and how it can be deleted

In addition, Boyce has put in place appropriate measures for the deletion of personal data where it is held by us; manual records will be shredded or disposed of as ‘confidential waste’ and appropriate contract terms have been put in place with any third parties undertaking this work. Hard drives of redundant computers will be wiped clean before disposal or if that is not possible, destroyed physically. A log will be kept of the records destroyed. This information will be held by the Company for as long as we both are parties to a contract or transaction, or until such a time as you withdraw your consent for us to hold it. Accounting information will be retained for the suggested time period as recommended by government legislation following the termination of the contract or transaction for record-keeping purposes in relation to tax.

6. Children

If you have reason to believe that a child under the age of 16 has provided personal information to Boyce, please contact us and we will delete that information from our databases.

7. Where we process your data

We and our third-party service providers normally store and process your data in the United Kingdom. However, we and third-party service providers may from time to time store and process your data elsewhere, including outside the European Economic Area. This may be because our contractor or supplier who carries out any order fulfilment or payment processing, for instance, may be based elsewhere.

If your data is to be stored or processed outside the European Economic Area, we will comply with, and take all reasonable steps to ensure our contractors and suppliers comply with, the rules under the Data Protection Act 1998 and General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) for processing personal data outside the European Economic Area.

8. What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

9. Your rights

Access to your data: You can see most of your data through your account web pages when logged in on our website. You are entitled to a copy of all personal data we hold about you. If you would like to exercise this right, please contact Boyce in writing at its office address.

Your right to stop marketing messages: If we are sending you marketing literature (including paper-based and electronic messages), you have the right to ask us to stop doing this. Please contact Boyce in writing at its office address.

Your right to alter or erase data: You are entitled to ask us to alter or erase your personal data, by contacting the us in writing at our office address. We will respond to any written request within one month of receipt. If this withdrawal means we are not able to provide a service to you, we will advise of this at the time of withdrawal.

10. Boyce is exempt from ICO (Information Commissionaires Office) registration as we are only processing personal data for our core business purposes.

Boyce whose business runs from: PO Box 667 Brentford TW8 1BZ UK

This policy was created in April 2019.

Call: +44 (0)779 234 8088 or email: shop@boyce.io. Telephone lines open Monday to Friday 9am to 5pm.